Privacy Policy – Last Updated: February 25, 2025
ACTS Adult Care Center (“we,” “our,” or “us”) is committed to protecting the privacy and security of our residents, clients, and website visitors. This Privacy Policy describes how we collect, use, and disclose information when you interact with us, whether online or at our facility.
By using our services, you agree to the collection, use, and disclosure of your information as described in this policy. If you do not agree, please do not use our services.
1. Information We Collect
We may collect the following types of information:
A. Personal and Health Information (HIPAA Compliance)
As an adult care facility, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and protect Protected Health Information (PHI), which may include:
- Name, date of birth, and contact details
- Medical history, diagnosis, treatment plans, and physician information
- Payment and insurance details
- Emergency contact information
B. Non-Personal Information
- IP address, browser type, and device information
- Cookies and tracking data when using our website
- Any non-personal data used for analytics
C. Information Provided by Third Parties
We may receive information from healthcare providers, family members, insurance companies, or other authorized representatives involved in a resident’s care.
2. How We Use Your Information
We use collected information for the following purposes:
- To provide care, medical services, and personalized treatment
- To comply with legal and regulatory requirements, including HIPAA
- To communicate with patients, families, and healthcare providers
- To process payments and insurance claims
- To improve our services and ensure compliance with healthcare standards
- To prevent fraud, abuse, and unauthorized access
3. How We Share Information
We do not sell or rent personal information. However, we may disclose information in the following cases:
A. Healthcare-Related Disclosures (HIPAA Rules Apply)
We may share PHI (Protected Health Information) with:
- Healthcare providers and medical professionals involved in patient care
- Insurance companies for billing and claims processing
- Government agencies and public health authorities as required by law
B. Legal & Compliance Requirements
We may disclose information if required by:
- Law enforcement agencies (e.g., subpoenas, investigations)
- Regulatory bodies ensuring healthcare compliance
- Legal claims and proceedings
C. Third-Party Service Providers
To enhance our operations, we may share data with:
- IT service providers and web developers (limited access, with security protocols)
- Billing and administrative service providers
Developer Protection Notice: The website and digital systems are maintained by a third-party IT provider. This provider does not have access to medical records and is bound by strict confidentiality agreements.
4. Your Privacy Rights
Under HIPAA, state law, and consumer privacy laws, you may have the following rights:
- Access & Copies: Request a copy of your medical or personal records.
- Corrections: Request updates or corrections to incorrect information.
- Restrictions: Request limited sharing of your PHI.
- Opt-Out: Limit certain non-essential communications.
To exercise these rights, contact us at:
actsadultcarecenter@gmail.com
786-409-2317
5. Data Security & Protection
We take reasonable security measures to protect your data, including:
- Encryption for electronic health records and sensitive data
- Access controls to restrict unauthorized access
- Regular security audits to prevent breaches
⚠️ Important Notice: While we take all reasonable steps to secure data, no system is 100% secure. We are not responsible for unauthorized access beyond our control.
6. Cookies & Website Tracking
Our website may use cookies to improve user experience. You can disable cookies through your browser settings.
7. Changes to This Privacy Policy
We may update this policy periodically. Changes will be posted on our website, and the effective date will be updated accordingly. Continued use of our services indicates acceptance of changes.
8. Contact Information
If you have any questions about this Privacy Policy or your rights, contact us at:
ACTS Adult Care Center
8765 SW 165th Ave. Suite 103-104
Miami, FL 33193
Email: actsadultcarecenter@gmail.com
Phone: 786-409-2317
Developer & IT Disclaimer
This website and digital systems are maintained by a third-party IT provider. The IT provider:
- Does not access, store, or process PHI
- Has implemented strict security measures to protect data
- Is not liable for misuse of information outside agreed security protocols
By using our services, you acknowledge and agree to this Privacy Policy.